AIRMAIL: uninsured, therefore no reships are offered with this method.

Once the package has left our doors, we have no control over it. Airmail is just your address and stamps. However, if it’s not with you after the allotted amount of time, then please let us know by contacting us via e-mail or chat.

DPD/DHL: insured, eligible for a lost claim and reship.

If if there is something seemingly unusual about your tracking or it’s not with you within 10 working days then let us know, we will need to open a claim for you, to do this we need to inform DPD of the contents of the package (we need your approval to do this), once we have your approval, we then have 2 weeks to get this moving, if we can’t get it moving in this time then we will reship to an alternative address.

POSTNLTRACKED: uninsured, 50% reship/store credit

This is an uninsured shipping option however, if it is not with you after 35 working days, we will reship 50% to an alternative address (once), or we will give you 50% refund in store credit.

INFORMATIONS SUR LA VENTE EN GROS

La plupart de nos produits sont disponibles en gros avec des remises considérables. Veuillez nous envoyer un e-mail à info(@)realchems(.)com (supprimer toutes les parenthèses). Les demandes en gros seront traitées dans les 24 heures.

Tout e-mail suggérant une intention d’utiliser nos produits chimiques pour la consommation humaine sera ignoré et supprimé. Toute mention de dosage/alimentaire visant les humains ou les animaux ou tout élément lié à la consommation est inacceptable et nous ne répondrons pas à votre message. Il vous sera également interdit d’utiliser le site Web ou de passer de futures commandes.



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